Terms & Conditions

Metro 1 Home Healthcare Services — Terms & Conditions

These Terms & Conditions govern the use of the website, services, and SMS communications provided by Metro 1 Home Healthcare Services.

By using our services or opting in to receive SMS communications, you agree to these Terms & Conditions.

1. Services

   Metro 1 Home Healthcare Services provides home care and transportation-related services and may use electronic communications, including SMS text messages, for operational and administrative purposes.

   SMS communications may include:

   • Transportation broker trip-offer alerts
   • Home care payer referral and authorization notifications
   • Priority call alerts
   • Dispatch notifications
   • Service-related updates
   • Other time-sensitive operational communications

   SMS communications are intended primarily for authorized employees, staff members, business contacts, and other individuals who have agreed to receive such messages.

2. SMS Consent

   Recipients may opt in to receive SMS messages through verbal consent, administrative enrollment, employee onboarding, or another approved consent method.

   By providing consent, the recipient agrees to receive operational text messages from Metro 1 Home Healthcare Services at the mobile number provided.

   Consent to receive SMS messages is not a condition of purchasing services.

   SMS messages are not used for unsolicited marketing.

3. Message Frequency

   Message frequency varies depending on operational activity, transportation trip offers, payer referrals, authorizations, priority calls, and other time-sensitive business needs.

4. Message and Data Rates

   Message and data rates may apply according to the recipient’s mobile carrier and service plan.

   Metro 1 Home Healthcare Services is not responsible for charges imposed by a mobile carrier.

5. Opt-Out Instructions

   Recipients may stop receiving SMS messages at any time by replying:

   • STOP
     

     After receiving a STOP request, Metro 1 Home Healthcare Services will stop sending SMS messages to that number unless the recipient later provides consent to resume messaging.

   • Help
     

     For assistance, recipients may reply:

     HELP
     Recipients may also contact Metro 1 Home Healthcare Services at:
     Phone: 732-525-3600
     Email: metro1homecare@gmail.com

6. Privacy

   Metro 1 Home Healthcare Services respects the privacy of SMS recipients.

   We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

   Mobile information may be shared only with service providers that assist us in delivering authorized communications and only as necessary to provide those services.

   Please review our Privacy Policy for additional information about how information is collected, used, and protected.

7. Carrier Disclaimer

   Wireless carriers are not liable for delayed or undelivered messages.

   Delivery of SMS messages may depend on carrier availability, network conditions, device settings, and other factors outside the control of Metro 1 Home Healthcare Services.

8. Acceptable Use

   Recipients agree not to misuse Metro 1 Home Healthcare Services’ messaging systems or communications.

   Metro 1 Home Healthcare Services reserves the right to suspend or discontinue SMS communications when necessary for security, compliance, operational, or legal reasons.

9. Changes to These Terms

   Metro 1 Home Healthcare Services may update these Terms & Conditions from time to time.

   Any revised terms will be posted on the company website with an updated effective date.

10. Contact Information

    Metro 1 Home Healthcare Services
    750 Route 34, Suite 3
    Matawan, NJ 07747
    Phone: 732-525-3600
    Email: metro1homecare@gmail.com
    Website: metro1homecare.net